Ute Mountain Casino Hotel

Most everything was very good. Staff were all very polite. Just a couple of things though, we found cigarette butts on our balcony and the hall smelt of smoke, the light over the balcony is very bright and shines through the curtains. Also when we arrived on Sunday 4/13/25, the safe wasn't working at all. We mentioned it to your desk staff who said that maintenance nor the supervisor were the, but would be the Monday the next day. No one came the 3 days we were there, so we just went without it. The numbers never lit up and the staff stated it was probably dead batteries. Sorry, one other thing. We wanted to eat breakfast at the 24 hour café on Monday morning, but they were closed. Staff had said that due to staff shortage, they had cut back on the hours and they weren't open until 10 AM. It probably would have been better to put a sign up stating when they would be open.

My room was in a quiet location away from casino noise. Colorful and pretty lobby. Security on casino floor were extremely helpful and nice. Day restaurant manager wad also wonderful.

the casino was very clean and people very friendly. we were on the first floor with the maids, laundry, etc. Every morning we would talk to them and each one of them was very nice and a pleasure to talk to.

I liked the pool, hot tub and sauna. It was like a hot and the pool was big. I liked the room with many space and the extra bed they gave us was pretty comfy for my kids due to only having one bed. And the shower was pretty inviting.